Privacy Policy

Effective Date: July 10, 2026

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, place an order, or contact us.

Our company is based in Upington, Northern Cape, South Africa, and is committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following personal information:

Full name
Company name (where applicable)
Email address
Telephone number
Billing and delivery address
Order and purchase history
Payment details (payments are processed securely through third-party payment providers)
Information you provide when contacting us

We may also collect technical information such as:

IP address
Browser type
Device information
Website usage information through cookies and similar technologies

HOW WE USE INFORMATION

We use your personal information to:

Process and fulfil orders
Deliver products
Communicate regarding orders and enquiries
Provide customer support
Process payments
Improve our products, services, and website
Comply with legal obligations
Prevent fraud and protect our business
Send promotional communications where permitted by law or where you have provided consent

SHARING YOUR INFORMATION

We do not sell or rent your personal information.

Your information may be shared only where necessary with:

Courier and delivery service providers
Payment service providers
Website hosting and IT service providers
Professional advisers where required
Government authorities where disclosure is required by law

These service providers are required to protect your personal information and use it only for the purposes for which it was provided.

INTERNATIONAL DELIVERIES

We deliver throughout South Africa and offer international courier services to Zimbabwe and Botswana.

Where required to complete an international shipment, we may provide the necessary customer and delivery information to courier companies and customs authorities.

DATA SECURITY

We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no electronic storage or transmission method can be guaranteed to be completely secure.

COOKIES

Our website may use cookies to improve your browsing experience, remember your preferences, and analyse website traffic.

You may disable cookies through your browser settings, although doing so may affect certain website features.

YOUR RIGHTS UNDER POPIA

Subject to applicable law, you have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permitted.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been handled unlawfully.

RETENTION OF INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by South African law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the contact details listed on our website.

Business Location: Upington, Northern Cape, South Africa.