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Shipping Policy

Shipping Information

Thank you for choosing our company Azanotha Trading & Catering. We are committed to providing safe, reliable, and timely delivery of our products.

PRODUCTS WE DELIVER

We supply and deliver a wide range of products, including:

  • Plastic chairs

  • Tables

  • Plastic toilets

  • VIP toilets

  • Mobile toilets

  • Portable cold rooms

  • Other plastic and sanitation products

ORDER PROCESSING

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  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Custom-made or bulk orders may require additional processing time. Customers will be informed of the expected delivery date.

DELIVERY AREAS

​We deliver throughout South Africa.

We also ship to Zimbabwe, Zambia and Botswana through trusted international courier services. Please note that we do not have branches, warehouses, or collection points in Zimbabwe or Botswana. All international orders are dispatched from South Africa.

Customers are responsible for ensuring that the delivery address is correct and that any applicable customs duties, import taxes, or clearance fees required by the destination country are paid where applicable.

DELIVERY TIMES

Estimated delivery times are:

  • South Africa: 2–3 business days, depending on the destination.

  • Zimbabwe, Zambia and Botswana: 5 – 7 business days, depending on customs clearance and the courier service.

Delivery times are estimates and may vary due to weather conditions, customs procedures, public holidays, transport delays, or other circumstances beyond our control.

SHIPPING CHARGES

Shipping charges are calculated based on:

  • Delivery destination

  • Weight and dimensions of the products

  • Quantity ordered

  • Courier service selected

Shipping costs will be confirmed before the order is finalized.

ORDER TRACKING

Where available, tracking information will be provided once the order has been dispatched.

INSPECTION UPON DELIVERY

Customers should inspect their order upon delivery. Any damage, shortages, or incorrect items should be reported within 48 hours of receiving the shipment.

DAMAGE OR INCORRECT ORDERS

If you receive damaged, defective, or incorrect products, please contact us within 48 hours of delivery. We will investigate the issue and, where appropriate, arrange a replacement or another suitable resolution.

DELIVERY DELAYS

Although we make every effort to deliver orders on time, we cannot guarantee delivery dates and are not liable for delays caused by customs inspections, courier delays, severe weather, transport disruptions, or other events beyond our reasonable control.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate delivery details.

  • Ensuring someone is available to receive the delivery.

  • Providing suitable access for large items such as mobile toilets, VIP toilets, portable cold rooms, tables, and bulk furniture.

  • Paying any customs duties, import taxes, or clearance fees that may apply to international shipments.

We do not have physical branches in Zimbabwe or Zambia. Orders to these countries are fulfilled through international courier or freight services from South Africa.

Contact Us

For any questions regarding shipping or delivery, please contact our customer service team. We will be happy to assist you.

We reserve the right to use a suitable courier or freight provider depending on the size, weight, destination and nature of the order.

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